Support Technician

About the Company

Septeo is a leading software player in Europe, recognized among the top 5 sectoral software editors in France. The group is driven by the ambition to "make intelligent software for Europe," integrating AI as a lever for sustainable performance and innovation.

Responsibilities

• Handle customer requests via various channels including tickets, calls, and emails
• Understand, qualify, and analyze user needs to diagnose technical incidents related to workstations, networks, and business applications
• Manage and resolve technical incidents autonomously by providing solutions or workarounds
• Escalate complex incidents to expert teams (N2/N3, R&D) when necessary
• Ensure service quality and maintain clear communication with clients

Requirements

• Successful first experience in systems and network support
• Proficiency in Microsoft environments (Windows Server, Active Directory, Office 365)
• Knowledge of Windows environments and networking basics (TCP/IP, DNS)
• Basic knowledge of SQL
• Understanding of web applications in on-premise, virtualized, and SaaS environments
• Ability to work autonomously and as part of a team
• Strong customer service orientation

Benefits

• Personalized training paths and internal mobility opportunities
• Access to self-training via the Udemy platform
• Team events including afterworks, sports, and seminars