Support Technician N1/Networks

Responsibilities

• Manage user accounts and access rights
• Prepare new IT workstations (PC, Chromebooks, Chromebox)
• Provide level 1 user support and manage incidents in ServiceNow
• Maintain and install hardware and manage stock in ServiceNow
• Manage printers and smartphone distribution
• Supervise LAN and WAN networks
• Follow and update internal SOX control procedures
• Manage purchase requests and receptions in AGORA
• Assist in deploying new WAN links and technical site visits
• Support ToIP Ring Central solutions and Google workspace usage

Requirements

• Bac+2 to Bac+5 degree
• Minimum 3 years of experience in the field
• Good knowledge of Google environment (Chrome OS, Chromebook)
• Networking knowledge
• Meraki solutions knowledge is a plus
• Ability to travel occasionally within the Centre-Ouest region (Brittany, Pays de Loire, Centre)

Benefits

• 50% health insurance coverage
• 50% public transport reimbursement
• Restaurant vouchers (€9.50, 60% employer-paid)
• Referral bonuses up to €1000
• CSE cultural advantages
• Training institute for skill development

About the Company

HELPLINE is a French Digital Services Company (ESN) that has been supporting IT departments in their digital transformation projects since 1994. With 3,600 specialists and 16 locations, the company operates in France and internationally.