Support Technician N1/N1+

Responsibilities

• Manage user requests and incidents via telephone and GLPI ticketing tool
• Provide remote assistance and remote control to users
• Diagnose, qualify, and resolve technical problems
• Escalate complex incidents to the appropriate level
• Participate in proactive incident prevention
• Contribute to technical documentation and user guides

Requirements

• Bac+2 to Bac+5 level education
• Minimum 1 year of experience in technical support
• Strong interpersonal skills and user-centric approach
• Ability to prioritize tasks and handle different situations

Benefits

• 50% health insurance coverage
• 50% public transport reimbursement
• Restaurant vouchers (€9.50, 60% employer-paid)
• Referral bonuses up to €1000
• CSE cultural advantages
• Training institute for skill development

About the Company

HELPLINE specializes in user support outsourcing and implementing an augmented employee experience through AI, where human expertise and technology enrich each other. Part of the Everience group, HELPLINE serves over 200 clients with 2,500 employees.