Posted 7 hours ago
Support Technician
HELPLINETechnicien support H/F
Perks & benefits
VisaRelocation AllowanceHealth InsuranceTransportationCommissionPaid Leave
Requirements
Bac+2 in IT, Windows OS knowledge, Office 365 knowledge, Communication skills, Permis B preferred
Skills
WindowsMicrosoft 365Technical Support
About the role
Responsibilities
- Provide personalized user onboarding and environment setup
- Perform hardware replacements following escalated support requests
- Handle workstation mastering and preparation according to specific requirements
- Document interventions precisely in the incident management tool
- Assist the team with occasional incident management tasks
Requirements
- Degree in IT (Bac+2 type BTS SIO or equivalent)
- Initial experience in IT support or workstation preparation (internship, apprenticeship, or first job)
- Basic knowledge of Windows operating systems and Office 365
- Strong communication and presentation skills
- Service-oriented mindset with autonomy and rigor
- Driver's license (Permis B) preferred for occasional travel
Benefits
- Restaurant vouchers (€9.50/day, 60% covered)
- Referral bonuses up to €1000
- Family health insurance
- 50% public transport reimbursement
- Bicycle mileage allowance
- CSE benefits and training institute access
About the Company
HELPLINE is a French Digital Services Company (ESN) that has been supporting IT departments in their digital transformation projects since 1994. With 3,600 specialists operating across 6 countries, the company fosters a culture of collective intelligence and innovation.
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HELPLINE · Val-de-Reuil
