Posted 7 hours ago
Support Technician
EverienceSupport Technician
Requirements
Level 1 and Level 2 IT support experience, Troubleshooting skills, Fluent German and English, Microsoft Entra ID familiarity, ServiceNow experience
Skills
ServiceNowMicrosoft Entra ID
About the role
Responsibilities
- Provide freelance, on-site IT support at the client’s Munich location
- Deliver both Level 1 and Level 2 technical support services
- Ensure smooth operation of IT infrastructure, systems, and tools
- Troubleshoot and resolve hardware and software issues efficiently
- Support end-users and address technical queries in a timely manner
- Maintain high levels of user satisfaction through effective service delivery
- Collaborate with team members and stakeholders to optimize IT performance
Requirements
- Proven experience in Level 1 and Level 2 IT support roles
- Strong troubleshooting and problem-solving skills
- Fluency in German and English (written and spoken)
- Familiarity with Microsoft Entra ID (Azure Active Directory)
- Experience with ServiceNow for ticket and incident management
- Ability to learn company-specific deployment and support tools
About the Company
Everience is an international consulting group delivering AI-augmented digital services and placing people at the heart of the AI revolution.
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Everience · Munich
