Support Specialist

Responsibilities

• Act as the first point of contact for customers needing assistance with hardware and software
• Investigate, troubleshoot, test, and resolve issues for hospitality customers
• Maintain Gold Class support standards via phone, chat, and email
• Document, track, and resolve interactions within customer support platforms
• Identify, reproduce, and escalate product bugs to the Quality Assurance team
• Operate within a global 24x7 roster including weekends

Requirements

• Previous customer service or technical support experience
• Excellent verbal and written communication skills in German and English
• Proficiency with iOS, Android, OSX, and Windows platforms
• Strong attention to detail and commitment to exceptional customer experience

Preferred Qualifications

• Experience with Phone, Email, Ticketing, and Live Chat platforms
• Knowledge of the Hospitality industry or SaaS products
• Experience supporting iOS applications
• Computer networking knowledge
• Working knowledge of Mac OS and basic HTML/CSS
• Proficiency in Dutch or French

Benefits

• Unlimited Annual Leave
• £400 annual Health and Wellbeing allowance
• Dental, Private Healthcare, and Optical cover
• Equity options for employees

About the Company

Lightspeed is a global commerce platform that helps merchants simplify, scale, and provide exceptional customer experiences through cloud-based solutions for retail, hospitality, and golf businesses.