Posted 7 hours ago
Support Specialist III
Surge StaffingSupport Specialist III
Requirements
3+ years experience in staffing, customer support, or office administration, Leadership and mentoring capabilities, Strong analytical and problem-solving skills, Advanced Microsoft Office proficiency
Skills
customer serviceMicrosoft Office
About the role
Responsibilities
- Resolve advanced escalations from Specialist I & II using sound judgment
- Train, coach, and mentor new hires and junior specialists
- Partner with cross-functional teams to identify and resolve systemic issues
- Support testing, implementation, and rollout of new systems and software
- Lead root cause analysis for recurring branch-level issues
- Provide reporting support and assist with performance tracking
- Maintain accurate spreadsheets, logs, and operational records
- Deliver professional, customer-focused service
- Support new user setup and basic technical troubleshooting
- Ensure confidentiality and adherence to regulatory requirements
Requirements
- 3+ years of experience in staffing, customer support, or office administration
- Demonstrated leadership, training, and mentoring capabilities
- Strong analytical, judgment, and problem-solving skills
- Advanced proficiency in Microsoft Office and online support tools
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Get started — it's freeSupport Specialist III
Surge Staffing · Columbus