Support Specialist

Responsibilities

• Handle incoming support calls and cases and make outbound calls for autonomous deliveries
• Support projects that enhance the Customer, Dasher, and Merchant experience
• Complete frequent upskill training to learn new pilot workflows
• Partner cross-functionally with the S&O team to represent the voice of the customer
• Test new processes and programs to help increase customer retention
• Use provided training and workflows to resolve problems, make processes durable, and escalate edge cases
• Provide support coverage across hours of operation (6AM–3AM PST)

Requirements

• Customer-centric mindset with a passion for resolving issues
• Self-motivated with a bias for action
• Strong written and verbal communication skills
• Experience de-escalating customers and improving sentiment
• Ability to operate at a detailed level with proactive problem-solving
• Comfort thriving in a fast-paced, constantly changing work environment

About the Company

DoorDash Labs is an independent team within DoorDash that explores robotics and automation to transform last-mile logistics. DoorDash is a technology and logistics company focused on empowering local economies through door-to-door delivery and beyond.