Support Services Technician

Responsibilities

• Accurately register samples for analytical tests using the Laboratory Information Management System (LIMS)
• Perform tasks in accordance with documented methodologies and procedures
• Conduct daily quality control checks and instrument calibrations
• Communicate effectively with team leaders regarding sample processing issues
• Manage customer queries via phone, email, or in person
• Collaborate with the laboratory team to ensure smooth workflow and sample prioritization
• Maintain laboratory cleanliness and ensure correct waste disposal
• Complete all paperwork clearly, accurately, and legibly

Requirements

• Minimum 5 GCSEs (grades 9-4) including Science, English, and Mathematics
• Proficiency in Microsoft Office applications
• Excellent attention to detail and record-keeping skills
• Strong organizational abilities and the ability to prioritize tasks independently
• Confident communicator with a customer-focused approach
• Basic IT literacy and familiarity with laboratory environments
• Understanding of Health & Safety procedures, including PPE use and chemical handling
• Commitment to maintaining ISO 9001:2015 and ISO 17025:2017 quality standards

Benefits

• Annual leave commencing at 20 days with the ability to buy additional leave
• Enhanced Company Sick Pay Scheme
• Salary progression scheme based on technical and behavioural competencies
• ‘Celebrating Success’ Recognition Awards
• Perkbox membership for discounts and wellness
• Learning and study support
• Group Personal Pension Plan
• On-site car parking

About the Company

ALS is a global leader in testing, providing comprehensive solutions to clients across a wide range of industries. With over 20,000 team members across 70 countries, we use advanced technologies and innovative methods to help our clients leverage data-driven insights for a safer and healthier world.