Support Services Manager

Responsibilities

• Implement student Care Coordination Model and manage Individualized Care Plans
• Conduct student and family intake processes including demographic data collection
• Provide one-on-one mentorship and facilitate linkages to external resources
• Oversee intake documentation and manage Support Services protocols
• Manage work plans, scheduling, and training for Alumni Youth Care Coordinators
• Coordinate Genius and Family activity events and meetings
• Input and manage youth data within Salesforce MIS
• Train staff and volunteers on human service topics and best practices

Requirements

• Experience working with urban, underserved, or low-income youth
• Experience mentoring Black male youth
• High comfort level with technology
• Strong leadership and organizational abilities
• Ability to adapt to a dynamic, rapidly-changing environment
• Commitment to the life success of Black males and men of color

Preferred Qualifications

• Bachelor's Degree
• Master's in Social Work (MSW)
• 3+ years of experience in direct service case management
• 3+ years of experience in youth services
• Excellent group facilitation and presentation skills

About the Company

The Hidden Genius Project is a non-profit that trains and mentors Black male youth in technology creation, entrepreneurship, and leadership skills to transform their lives and communities.