Support Representative

Responsibilities

• Support high-value Corporate DoorDash Customers via phone, chat, and web casework
• Own customer concerns from end-to-end, handling escalated needs and providing tailored solutions
• Act as a customer champion to prevent churn and drive business growth
• Work cross-functionally to serve as the voice of the customer for products, services, and policies
• Conduct pilot programs and participate in new strategies to improve the overall customer experience
• Make empowered, proactive decisions to resolve issues and remove friction for users

Requirements

• 6+ months of customer-facing experience in a support or account management capacity
• Strong communication skills to convey vision and operational processes clearly
• Experience training non-technical customers on technical software and tools
• Proven problem-solving skills and the ability to handle ambiguous situations
• Highly organized, detail-oriented, and process-driven approach to work
• Ability to work an assigned schedule that may include evenings, weekends, and holidays
• Must live within a commutable 50 miles of the Tempe, AZ office for onsite requirements

Preferred Qualifications

• College degree or equivalent professional experience
• Previous background in support or entry-level account management

Benefits

• Comprehensive healthcare and wellness benefits
• Paid parental leave
• Opportunities for professional growth and career ownership

About the Company

DoorDash is a technology and logistics company on a mission to empower local economies. We are growing rapidly, moving beyond food delivery to become a platform where people turn to for any and all goods. We foster a culture of meaningful connection, collaboration, and innovation.