Support Project Coordinator

Responsibilities

• Serve as the initial point of contact for customer requests and manage the incoming ticket queue.
• Route tickets to appropriate resolvers and ensure service level agreements (SLAs) are maintained.
• Provide administrative support for multiple service lines, including creating and organizing project files.
• Coordinate with vendors for the ordering, delivery, and deployment of workspace products and furniture.
• Manage customer-facing inboxes and provide timely responses to inquiries and concerns.
• Utilize Smartsheet and other systems of record to maintain data accuracy and update project information.
• Work collaboratively with internal and external stakeholders to ensure seamless operational excellence.
• Proactively identify tasks requiring attention and prioritize workload in a fast-paced environment.

Requirements

• High School Diploma or GED.
• 2 years of experience in customer service, administrative support, or real estate/facilities coordination.
• Advanced proficiency with Microsoft Windows, Excel, Adobe, and Outlook.
• Ability to lift and carry up to 50 pounds (e.g., a backpack with a laptop and supplies).
• Ability to travel independently to various worksites within the Puget Sound region.
• Ability to work a flexible schedule, including some weekends as needed.

Preferred Qualifications

• Associate or Bachelor’s degree.
• Experience working in a creative team environment.
• Strong project management skills with the ability to lead multiple high-profile projects simultaneously.

Benefits

• Comprehensive Medical, Dental, Vision, Disability, and Life Insurance.
• 17 Accrued Paid Time Off days annually, plus 10 floating holidays and parental leave.
• Retirement 401(k) with company match.
• Mental Wellness Program including six free therapy sessions per year.
• Wellness Reimbursement Program ($25/month) and Student Loan Contribution Program ($50/month).
• Seattle-area employees receive a company-provided Orca Pass for unlimited transit use.
• Career development opportunities through the NWC Mentorship Match program.

About the Company

Northwest Center is dedicated to creating a world where people of all abilities can learn and work together. We celebrate diversity and inclusion, striving to implement equitable practices that benefit our employees, the community, and our clientele.