Support Operations

About the Company

Kalshi has defined a new category: prediction markets. Kalshi allows people to trade on the outcome of any events and turn any question about the future into a financial asset. Kalshi is currently the fastest growing financial market in America, with thousands of markets across politics, economics, financials, weather, tech, AI, culture and more.

Responsibilities

• Respond to user inquiries across email, social channels, and other support touchpoints
• Guide users through account setup, trading mechanics, verification, and platform features
• Troubleshoot issues, diagnose root causes, and escalate complex technical problems
• Maintain and optimize support workflows, documentation, and knowledge base content
• Track and analyze key support metrics such as response time, resolution rate, and CSAT
• Provide insights to Product, Engineering, and Operations teams based on recurring user feedback

Requirements

• 2+ years of experience in customer support, operations, or customer success
• Exceptional written and verbal communication skills
• Strong problem-solving and critical thinking abilities
• High attention to detail and strong organizational skills
• Ability to work independently in a fast-paced environment

Preferred Qualifications

• Experience in fintech, trading platforms, or regulated environments
• Familiarity with prediction markets or financial products
• Experience building or improving support processes and workflows