Support Operations Intern

Responsibilities

• Handle Tier 1 and Tier 2 support tickets across Intercom
• Maintain first reply times under 10 minutes
• Keep CSAT and CX scores high through clear and accurate responses
• Synthesize patterns in inbound support volume and relay signal to operations, product, and engineering
• Shadow senior team members on complex tickets and escalate appropriately
• Help maintain and improve internal support resources and documentation

Requirements

• Genuine knowledge of prediction markets and fluency in trading concepts
• Strong written communication skills for explaining complex financial concepts
• High level of ownership and ability to work without hand-holding
• Attention to detail and big-picture thinking

Preferred Qualifications

• Prior experience in customer support or operations in a startup environment
• Familiarity with support tooling such as Intercom, Stripe, or Plaid
• Currently enrolled in college

About the Company

Kalshi is a prediction market platform that allows people to trade on the outcome of events, turning questions about the future into financial assets. Kalshi is a regulated exchange that has legalized prediction markets in the US.