Support Operations Associate

About the Company

Siro is redefining how field sales teams learn, perform, and win. We provide an intelligent companion that automates sales reps’ tedious admin work, gives managers real-time visibility, and helps executives see around corners through AI-powered insights.

Responsibilities

• Serve as the first point of contact for inbound customer support tickets in Intercom
• Triage incoming requests and escalate complex issues appropriately
• Work directly with Product and Engineering to report platform bugs
• Maintain high standards of communication to ensure customer satisfaction
• Identify patterns in support tickets and flag recurring issues or product friction
• Contribute to knowledge base articles and help documentation
• Help develop AI tools to improve support workflows and customer self-service
• Assist the Customer Success team with onboarding tasks

Requirements

• 0-1 years of experience in customer support, customer success, or a customer-facing role
• Excellent written communication skills
• Genuine curiosity about AI applications
• Highly organized and reliable with strong follow-through
• Ability to pick up new software quickly
• Exceptional problem-solving skills and adaptability