Support Manager

Responsibilities

• Act as the primary escalation point for production data issues across Snowflake, dbt, and Airflow environments.
• Monitor and troubleshoot Airflow DAG failures, task retries, SLA misses, and dependency issues.
• Investigate dbt model failures, test failures, and freshness alerts; coordinate fixes with data engineering teams.
• Diagnose Snowflake performance issues, query failures, access problems, and data discrepancies.
• Define and enforce data quality standards using dbt tests, freshness checks, and custom validation logic.
• Perform root cause analysis for recurring data incidents and implement preventative controls.
• Manage data incidents from detection through resolution, ensuring timely communication to business stakeholders.
• Mentor and guide data support analysts and junior engineers on Snowflake, dbt, and Airflow best practices.

Requirements

• Bachelor’s degree in computer science, Information Systems, Data Analytics, or a related field.
• 5+ years of experience in data operations, data engineering support, or analytics engineering roles.
• Strong hands-on experience with Snowflake, including query optimization and warehouse management.
• Experience supporting and debugging dbt models, tests, sources, and deployments.
• Solid understanding of Apache Airflow concepts including DAG design, scheduling, and monitoring.
• Advanced SQL skills and strong analytical problem-solving ability.
• Excellent written and verbal communication skills for interacting with technical and non-technical stakeholders.

Preferred Qualifications

• Experience with cloud platforms such as AWS or GCP.
• Experience with CI/CD pipelines for analytics engineering (dbt Cloud or GitHub Actions).
• Knowledge of data governance, lineage, and metadata management.
• Basic scripting experience in Python or Bash for automation and operational tooling.

Benefits

• Comprehensive medical, dental, and eye care coverage.
• 401(k) program with up to a 4% company match, 100% vested from day one.
• Access to virtual doctor appointments through Teladoc and therapy sessions through Spring Health.
• Generous Paid Time Off (PTO) and nine paid holidays per year.

About the Company

TEGNA Inc. (NYSE: TGNA) helps people thrive in their local communities by providing the trusted local news and services that matter most. With 64 television stations in 51 U.S. markets, TEGNA reaches more than 100 million people monthly across the web, mobile apps, streaming, and linear television.