Support Lead

Responsibilities

• Debug complex customer-reported issues across integrations, APIs, and the AR/AI platform by reading code and logs
• Build the support function from the ground up by creating tooling, runbooks, and escalation paths
• Partner with Engineering and Product teams to route customer feedback and evidence to the product roadmap
• Own customer relationships during critical issues, ensuring users are unblocked quickly and clearly
• Define the future of the support organization, including processes and scaling strategies

Requirements

• 5+ years of experience in technical support, support operations, or a similar customer-facing technical role
• Proven experience troubleshooting integrations, APIs, and complex platform issues
• Experience building support tooling, documentation, or processes from scratch
• Strong written and verbal communication skills, with the ability to remain calm under pressure
• Ability to learn technical products deeply to reproduce issues and provide actionable escalation context

Benefits

• Competitive salary and equity
• Comprehensive medical, vision, and dental care
• Flexible PTO policy
• Daily lunch and dinner service
• Wellness and mental health services
• 401(k) retirement plan
• Company-wide retreats

About the Company

Squint is the Industrial Intelligence Platform, built for the workers who build the things you touch and see every single day. We bring together industrial context into a custom knowledge graph, powered by AI and AR, to put the right information in frontline operators' hands. Backed by Sequoia Capital and Menlo Ventures, we serve Fortune 500 leaders across manufacturing, field services, and utilities.