Support Engineer

Responsibilities

• Provide email and live technical support to enterprise customers for complex technical issues, bug diagnosis, and critical outages
• Identify and reproduce product issues, perform QA, and submit formal bug reports or feature requests
• Collaborate with software developers, sales engineers, and technical account managers
• Streamline Support and Engineering processes and author internal run-books or public documentation
• Ensure customers have a positive support experience during every interaction

Requirements

• 4+ years of advanced customer-facing technical support experience
• Experience with MySQL or MySQL-like databases (MariaDB, Aurora, etc.) and SQL Query Optimization
• Solid sysadmin/QA/Testing skill set including Linux, system I/O, and network throughput
• Experience with a scripting or coding language such as Python, Bash, or Go
• Familiarity with distributed systems and AWS/GCP
• Strong written and verbal English communication skills

Preferred Qualifications

• Familiarity with Kubernetes
• Experience analyzing distributed applications for performance bottlenecks

About the Company

SingleStore delivers the cloud-native database with the speed and scale to power the world’s data-intensive applications. With a distributed SQL database that unifies transactions and analytics, SingleStore empowers digital leaders to deliver exceptional, real-time data experiences.