Support Engineer

Responsibilities

• Help customers succeed with Agent OS by debugging issues and unblocking them
• Investigate complex problems across agent building, integrations, APIs, and infrastructure
• Translate technical issues into clear explanations and actionable solutions
• Design Sierra’s support workflows, tools, and processes using AI tools
• Identify patterns in customer issues to drive product and developer experience improvements
• Create internal tooling to accelerate debugging and investigation
• Help grow and bootstrap the support function globally

Requirements

• Engineering mindset with comfort reading code and working with APIs
• Experience investigating logs and understanding distributed systems
• Passion for debugging and untangling complicated systems
• Proficiency in using AI tools to increase productivity
• Ability to maintain calm and clarity in high-pressure customer situations

Benefits

• Flexible (unlimited) paid time off
• Medical, dental, and vision benefits
• Life insurance and disability benefits
• Retirement plan
• Parental leave
• Fertility and family building benefits
• Lunch, snacks, and coffee
• Discretionary benefit stipend
• Free alphorn lessons

About the Company

Sierra is creating a platform to help businesses build better, more human customer experiences with AI. Founded by Bret Taylor and Clay Bavor, Sierra provides an Agent OS that allows companies to design, deploy, and operate AI agents across all channels.