Support Engineer

Responsibilities

• Provide specialized first and second-line technical support for the installation, maintenance, and repair of elevators and escalators.
• Act as a technical expert in troubleshooting and resolving complex operational issues in the field.
• Support the Service Supervisor by managing subcontractor tasks, directing teams, and assisting with preventive and corrective maintenance.
• Provide technical advisory to customers regarding equipment usage and system updates.
• Perform corrective and preventive repairs to ensure safe and continuous equipment operation.
• Generate detailed technical reports and provide feedback on equipment performance.

Requirements

• Degree in Mechanical, Electronic, Mechatronic Engineering, or a related field (Technical or Technological profiles with demonstrable industry experience will be considered).
• Minimum 5 years of experience in technical support, maintenance, or installation of elevators, escalators, or vertical transport equipment.
• Proven experience providing technical service with direct customer contact.
• Strong technical diagnosis skills for electronic, mechanical, and electrical failures.
• Valid driver's license.

Preferred Qualifications

• Deep knowledge of elevator and escalator system operations.
• Proficiency with PLCs, controllers, and industrial automation systems.
• Familiarity with diagnostic software and maintenance management tools.
• Strong analytical and problem-solving skills.
• Excellent verbal and written communication skills.

About the Company

Otis is the world’s leading elevator and escalator manufacturing, installation, and service company. We move 2.4 billion people every day and maintain approximately 2.4 million customer units worldwide. With a global team of 72,000 people, we are committed to innovation, safety, and quality, serving customers in more than 200 countries and territories.