Support Engineer

Responsibilities

• Respond to client inquiries and provide technical support via phone, email, chat, and in person
• Diagnose and troubleshoot technical issues reported by clients
• Document and track issues using a ticketing system
• Escalate unresolved issues to appropriate teams and follow up until resolution
• Stay current with product knowledge and industry trends

Requirements

• NZ citizenship or permanent residency
• Valid NZ Driver's License (Full or Restricted)
• Ability to communicate clearly with non-technical users
• Strong attention to detail for daily timesheets

Preferred Qualifications

• Windows 11 and Windows Server 2022
• Azure Active Directory
• FortiGate firewalls
• Ruckus, HP, and Allied Telesis switching
• Ruckus, Aruba/HP, and Aerohive wireless
• Printer and copier support

Benefits

• Friendly team environment with strong technical support network
• Work with the latest IT technologies and continuous training
• Internal career growth and Certification Bonus Program
• Employee Assistance Program (three free sessions per year)
• Cost-price products and referral bonuses
• School holiday projects and training opportunities

About the Company

New Era Technology is a global team of over 3,000 professionals committed to securely connecting people, places, and information. The company fosters a team-oriented culture built on continuous learning, collaboration, and inclusion.