Support Engineer

Responsibilities

• Provide remote and onsite IT support to clients
• Diagnose, troubleshoot, and repair hardware and software faults
• Resolve incidents within SLA and escalate when necessary
• Configure and deploy PCs, servers, and network equipment
• Perform hardware upgrades and system maintenance
• Gather user requirements and support client projects
• Maintain system performance, security, and reliability
• Monitor logs, raise incidents, and document daily activities
• Communicate effectively with stakeholders

Requirements

• At least 2 years of experience in an IT support role
• Demonstrable experience with M365 (equivalent to MS900/AB900)
• Understanding of networking fundamentals (equivalent to Cisco CCST Networking)
• Knowledge of IT infrastructure components like servers and networking equipment
• Ability to troubleshoot technical systems quickly
• Valid Class C driver’s license
• Strong communication skills for phone, written, and face-to-face interaction

Preferred Qualifications

• Experience in an MSP environment
• Experience with ITIL aligned ticketing/service management systems
• Experience deploying end-user equipment at client locations
• Experience supporting IP telephony/Unified Communication (UC) solutions like 3CX or Teams Voice
• Industry certifications from Microsoft, CompTIA, or networking vendors

Benefits

• Friendly team environment with a strong technical support network
• Broad range of training and development options
• Access to the latest IT technologies
• Internal career growth opportunities
• Cost price on products from suppliers
• Lunches and snacks provided
• Comprehensive Employer Assistance Program
• Referral bonus

About the Company

New Era Technology is a global team of over 3,000 professionals committed to securely connecting people, places, and information with end-to-end technology solutions at scale.