Support Engineer

Responsibilities

• Deliver advanced troubleshooting and resolution of hardware, software, and network-related issues
• Assist in the configuration, deployment, and maintenance of servers, workstations, and network equipment
• Monitor system performance and implement necessary upgrades
• Uphold IT security standards and ensure compliance with industry best practices
• Collaborate with clients to understand technical requirements and deliver effective solutions
• Maintain accurate technical documentation
• Complete daily timesheets with high attention to detail

Requirements

• NZ Citizen or permanent resident
• Full or Restricted NZ Driver's License
• Ability to travel to multiple client sites (typically one day per week)
• Experience in IT support or troubleshooting

Preferred Qualifications

• Degree in IT or related field
• Certifications from Fortinet, Cisco, Microsoft, or VMware
• Proficiency in Windows Server, Active Directory, DNS, Exchange, and Office 365
• Knowledge of networking (TCP/IP), cloud platforms, and IT security
• Experience managing networks and firewall configurations

Benefits

• Certification Bonus Program
• EAP Program with three free sessions per year
• Internal career growth opportunities
• Cost price on products from suppliers
• Referral Bonus Initiative
• Project and training opportunities during school holidays

About the Company

New Era Technology is a global team of over 3,000 professionals committed to securely connecting people, places, and information with end-to-end technology solutions at scale.