Support Engineer

Responsibilities

• Troubleshoot product issues and provide detailed technical recommendations to support business operations.
• Collaborate with Sales teams to evaluate product modification requests and provide engineering insights for customization projects.
• Conduct product demonstrations and technical presentations to customers.
• Develop test procedures and execute validation plans for standard product configurations.
• Document technical specifications and product capabilities to assist customers in purchasing decisions.
• Participate in cross-functional product review meetings to provide input on customer requirements and solution feasibility.
• Maintain up-to-date technical product knowledge to support customer application needs.

Requirements

• 2-5 years of relevant work experience in a technical support or engineering role.
• Ability to work nights and weekends on a variable schedule as necessary.
• Bachelor's Degree preferred, though a combination of coursework and experience will be considered.

About the Company

FreeWheel, a Comcast company, provides comprehensive ad platforms for publishers, advertisers, and media buyers. Powered by premium video content, robust data, and advanced technology, we make it easier for buyers and sellers to transact across all screens, data types, and sales channels.