Support Engineer

About the Company

FlightCast is building technology to make publishing video and audio everywhere a one-click process, bringing analytics and ads under one roof. Co-founded by Steven Bartlett (The Diary of a CEO), we are purpose-built to help the world's largest podcasts grow.

Responsibilities

• Act as the bridge between customers and the engineering team
• Provide technical support and service directly to customers
• Investigate, troubleshoot, and resolve customer issues using existing documentation
• Debug and fix bugs in the product
• Write new documentation to train AI support chat and improve product guides
• Identify recurring issues and suggest product improvements to reduce engineering interruptions
• Escalate unresolved issues to senior team members

Requirements

• Significant experience with TypeScript, Next.js, React, and React Query/tRPC
• Experience working in SaaS technical support or support engineering
• Experience writing technical documentation or product guides
• Strong debugging skills and ability to dig into logs independently
• Clear communication skills for customer support

Preferred Qualifications

• Ability to work in a fast-moving startup environment
• Interest in the creator economy and podcasting