Support Engineer – Enterprise

Responsibilities

• Guide customers through Azure Virtual Desktop (AVD) deployments and Azure infrastructure setup using Nerdio Manager.
• Provide hands-on technical support for IT professionals and administrators across the Nerdio platform, including Windows 365 and Microsoft Intune.
• Diagnose root causes and resolve complex technical issues involving FSLogix, networking, and Active Directory.
• Collaborate with internal engineering and product teams to escalate and resolve advanced platform issues.
• Build strong relationships with technical stakeholders and deliver product guidance to help customers maximize platform value.

Requirements

• 2+ years of experience in technical support, systems administration, or cloud infrastructure.
• Demonstrated experience with Azure Virtual Desktop deployments or Azure environment management.
• Working knowledge of Microsoft Intune and Microsoft 365 administration.
• Solid understanding of networking fundamentals including TCP/IP, DNS, and DHCP.
• Experience administering Windows Server environments.
• Proficiency in PowerShell for automation and scripting tasks.
• Strong analytical troubleshooting skills and excellent written/verbal communication.

Preferred Qualifications

• Prior experience with the Nerdio platform (NME or NMM).
• Microsoft Azure certifications (e.g., AZ-104, AZ-140, or MD-102).
• Knowledge of Active Directory, Group Policy, and identity management.
• Experience with Zendesk or similar ITSM ticketing platforms.
• Familiarity with the ITIL framework.

Benefits

• Competitive base salary and incentive plan.
• Stock options.
• Health, welfare, life, and disability plans.
• Retirement plan.
• Unlimited flexible paid time off, including your birthday off.
• Microsoft Azure certification sponsorship (exam fees covered).

About the Company

Nerdio simplifies the lives of IT professionals by maximizing their Microsoft cloud and end-user computing investments. We partner with Enterprises and Managed Service Providers globally to add value to native Microsoft technologies like Azure Virtual Desktop, Windows 365, and Microsoft Intune. Used by over 15,000 organizations in 50+ countries, Nerdio is a market leader in cloud deployment and management.