Support Developer

Responsibilities

• Investigate issues logged by customers and recommend resolution options
• Liaise with customers via telephone and desktop sharing to aid investigations
• Ensure delivery against agreed customer service levels
• Manage and maintain the accuracy and status of tickets in the centralized service desk
• Provide 3rd level code investigation for issues
• Define high-level requirements for customer enhancement requests
• Undertake development of enhancement requests and perform QA on coding changes
• Participate in on-call and shift arrangements as required

Requirements

• 5+ years of experience in customer service, application support, or application development
• Mandatory COBOL development experience
• Strong technical background in iSeries and iSeries OS/400
• Excellent problem-solving and interpersonal communication skills
• Ability to commute to Guernsey, Jersey, London, or Fleet offices at least 2 days a week

Preferred Qualifications

• Experience with Visual Basic 6, Java, or RPG
• Practical Financial Services industry experience, specifically in Wealth Management

About the Company

Quantios delivers technology solutions to the Trust, Private Client, Corporate Services, and Fund Administration sectors, leveraging over 30 years of industry expertise.