Support Coordinator

About the Company

Sonder is redefining workplace health, safety, and wellbeing through a seamless blend of technology and human expertise. Their mobile platform provides 24/7, real-time support from a dedicated team of safety, medical, and mental health professionals to ensure members receive immediate care.

Responsibilities

• Act as the first point of contact for members needing help with mental health, wellbeing, and physical safety
• Coordinate a wide variety of emergency and non-emergency requests under the guidance of a Shift Supervisor
• Work with Nurses and Psychologists to accurately pass on case notes for escalated cases
• Liaise with external stakeholders to ensure the best outcomes for members
• Provide input into operational processes and functionality

Requirements

• Experience working in a complex high-pressure environment, operations, or an inbound call centre
• Superior English communication skills
• Experience managing multiple tasks
• Strong problem-solving skills
• Ability to work a rotating 24/7 roster
• Willingness to work onsite in Waterloo, Sydney

Preferred Qualifications

• Fluency in Spanish, Hindi, Mandarin, Thai, or Vietnamese
• Experience working in Culturally and Linguistically Diverse (CALD) communities
• Experience in complex or crisis environments

Benefits

• Paid parental leave with an attractive return to work policy
• Salary packaging and novated leasing
• Wellbeing support
• Free coffee Tuesdays and catered lunch on Thursdays
• Team social fund and company-wide social events
• Dog-friendly office
• 2 days of volunteer leave per year