Support Case Worker

Responsibilities

• Assist Case Workers and Team Leaders with practical supports including client intake, exits, and meal provisions
• Respond to crisis situations in accordance with established policies and procedures
• Record all client interactions in MA Connect using accurate and non-judgemental language
• Ensure client safety by adhering to correct policies and completing necessary assessments
• Complete detailed shift logs to provide an accurate account of incidents and client support
• Assist with routine tasks such as linking clients with support agencies and maintaining facility cleanliness

Requirements

• Associate Diploma in Community Services or equivalent experience/qualifications
• Experience working with clients from diverse backgrounds and varying levels of disadvantage
• Strong listening and engagement skills with the ability to build professional relationships
• Proficient written communication skills for completing client paperwork and case notes
• Proficiency in Microsoft Office and general computer literacy for data entry
• Ability to work a 24/7 rotating roster (afternoons, evenings, and weekends)
• Current First Aid Certificate
• Current driver's licence
• Current Working with Children Check (Blue Card)

Benefits

• Rewarding work making a tangible difference in the community
• Not-for-profit salary packaging to reduce your taxable income
• Free external, confidential counselling and access to chaplaincy support
• Opportunities for volunteering and professional development
• Extra leave including Mission Australia Thank You Day and Work Anniversary Day off
• Option to purchase additional annual leave

About the Company

Mission Australia is a national Christian charity dedicated to ensuring everyone has a safe home and the opportunity to thrive. Since 1859, we have provided essential services to tackle the root causes of homelessness and disadvantage, including crisis services, social housing, and mental health support. We are committed to an inclusive culture that values diversity and supports the wellbeing of our staff and the people we serve.