Support Case Worker

Responsibilities

• Assist Case Workers and Team Leaders with practical supports including client intake, exits, and meal provisions
• Respond to crisis situations in accordance with established policies and procedures
• Record all client interactions accurately using non-judgemental language in MA Connect
• Ensure client safety by adhering to correct policies and completing necessary assessments
• Complete detailed shift logs to provide an accurate picture of incidents and client connections
• Support routine tasks such as linking clients with support agencies and assisting with cleaning as required

Requirements

• Associate Diploma in Community Services or equivalent experience/qualifications
• Experience working with clients from diverse backgrounds and varying levels of disadvantage
• Strong listening, engagement, and relationship-building skills
• Proficient written communication skills for completing client paperwork and case notes
• Proficiency in Microsoft Office and general computer literacy for data entry
• Ability to work a 24/7 rotating roster (afternoons, evenings, and weekends)
• Current First Aid Certificate
• Current driver's licence
• Current Working with Children Check (Blue Card)

Benefits

• Rewarding work making a tangible difference in the community
• Not-for-profit salary packaging to reduce your taxable income
• Free external, confidential counselling and access to chaplaincy support
• Opportunities for volunteering
• Ability to purchase additional annual leave
• Extra leave including Mission Australia Thank You Day and Work Anniversary Day off

About the Company

Mission Australia is a national Christian charity dedicated to ensuring everyone has a safe home and the opportunity to thrive. Since 1859, we have stood alongside people in need across Australia, providing homelessness crisis services, social housing, and support for mental health, disability, and family wellbeing. We are committed to building hope and possibility for all through respect, compassion, and integrity.