Support Associate

About the Company

Middesk makes it easier for businesses to work together. Since 2018, we’ve been transforming business identity verification, replacing slow, manual processes with seamless access to complete, up-to-date data. Our platform helps companies across industries confidently verify business identities, onboard customers faster, and reduce risk at every stage of the customer lifecycle.

Responsibilities

• Become an expert in our products to serve as a go-to resource for customers and colleagues
• Handle customer questions from start to finish autonomously
• Leverage email, video conferencing, and phone calls to help customers optimize product use, including onboarding and ongoing support
• Contribute to internal and external product documentation
• Work cross-functionally with EPD and GTM teams to implement new products and improve processes

Requirements

• Bachelor’s Degree or equivalent work experience
• Ability to work onsite in the NYC office 5 days per week
• Excellent research, critical thinking, and customer service skills
• Strong time management and prioritization skills
• Proactive communication skills and ability to manage up across multiple time zones
• Process and solution orientation with high attention to detail