Support Analyst

About the Company

At Range, we’re building towards a world where anyone can live the financial life they imagine for themselves. We’re building AI-powered wealth management, integrating investments, taxes, retirement, and estate planning into one platform. We are backed by Google's Gradient Ventures, Cathay Innovation, and Scale Venture Partners.

Responsibilities

• Assist members with questions on how to use the Range platform
• Act as the first line of defense on technical issues
• Identify member problems quickly and offer effective solutions
• Create and maintain a knowledge library of platform functionality
• Maintain success metrics and data as directed
• Collaborate with the team to share best practices
• Refine customer-facing AI agents to scale support
• Leverage AI tools to increase daily output

Requirements

• 3-5 years of experience in a support or technical role
• Strong problem-solving skills
• Excellent written communication skills
• BS or BA degree preferred

Preferred Qualifications

• SaaS startup or FinTech experience
• Experience using financial services technology
• Interest in the tech industry or consumer fintech

Benefits

• Comprehensive health coverage: Medical, dental, and vision
• 401k plan
• Technology allowance
• PTO
• Paid parental leave