Support Analyst - Bid and project tools

Responsibilities

• Act as the primary point of contact for tool users, addressing technical inquiries via email or service requests
• Diagnose and troubleshoot basic technical issues and provide step-by-step solutions
• Document and track customer interactions in the support system to ensure accurate records of issues and resolutions
• Collaborate with cross-functional teams to escalate and resolve complex technical issues
• Conduct training sessions and workshops to enhance user understanding and experience
• Continuously improve technical knowledge and stay updated on tool features and industry trends

Requirements

• Advanced University Degree in Engineering, Finance, or Information Technology
• Experience or understanding of project management principles
• Knowledge of enterprise IT tools such as ServiceNow, JIRA, or Remedy
• Familiarity with system administration tasks including user access and permissions
• Experience supporting internal users or clients in a helpdesk or tool support function
• Strong written and verbal communication skills with a customer-centric mindset

Benefits

• Stability and long-term career development opportunities
• Collaborative and inclusive working environment
• Investment in your professional growth through award-winning learning programs
• Fair and dynamic reward package including comprehensive social coverage (life, medical, pension)

About the Company

Alstom is a global leader in the transport industry, providing a broad portfolio of solutions including high-speed trains, metros, monorails, trams, and digital mobility systems. With 80,000 colleagues worldwide, we are committed to leading the way to greener and smarter mobility.