Support Agent

Responsibilities

• Manage and maintain organized records of event documentation, contracts, permits, and signed official documents
• Coordinate signature collection and follow up with stakeholders on pending documentation
• Prepare documentation for event execution and shipment when required
• Ensure accurate filing, tracking, and proper record-keeping across administrative processes
• Register and organize supplier invoices
• Support tracking of payments related to vendors, permits, and administrative services
• Maintain organized records for financial documentation and reconciliation
• Maintain visibility across tasks, deadlines and project progress
• Support communication between stakeholders involved in operational workflows

Requirements

• Based in Mexico City and legally eligible to work there
• Fluent Spanish and advanced English (B2 level)
• Experience in structured operations, support, or admin roles
• Strong attention to detail and process orientation
• Intermediate or higher proficiency in Google Sheets or Excel
• Ability to juggle tasks in a fast-paced environment

Preferred Qualifications

• Background in events, production, or the music industry
• Experience in administrative-heavy environments
• Familiarity with tools like Airtable, Notion, or Monday

Benefits

• 40% discount on all Fever events and experiences
• Work in the heart of Mexico City
• Opportunity to learn event production and scalable operations
• Great work environment with an international team