Posted 7 hours ago
Support Administrator N3
HELPLINEAdministrateur support N3 H/F
Perks & benefits
Health InsuranceTransportationVisaMedical Insurance
Requirements
4-7 years experience, PowerShell, Mobile Device Management, ServiceNow
Skills
PowerShellMDMServiceNow
About the role
Responsibilities
- Handle and process level 3 support tickets in ServiceNow (analysis, diagnosis, resolution)
- Provide advanced support for MDM issues (configuration, deployment, security, policies, complex incidents)
- Certify new hardware through compatibility tests, functional validation, performance, and security with the MDM solution
- Document procedures, recurring incident resolutions, and homologation phase results
- Contribute to the continuous improvement of the MDM platform through optimization proposals and configuration adjustments
Requirements
- 4 to 7 years of experience in similar missions
- Proficiency with PowerShell
- Experience with Mobile Device Management (MDM)
- Experience with ServiceNow
- Significant experience in a banking environment is a plus
Benefits
- Mutual insurance and 50% transport coverage
- Meal vouchers (€9.50 at 60%)
- €1,000 referral bonuses
- CSE and training opportunities
About the Company
HELPLINE specializes in user support outsourcing and the implementation of an AI-augmented employee experience. Part of the Everience group, HELPLINE provides IT asset management, application support, and GRC services to over 200 clients worldwide.
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HELPLINE · Lyon
