Supply Chain Customer Support Specialist

Responsibilities

• Respond to customer inquiries regarding commercial aircraft spare parts orders
• Retrieve, research, and resolve specific customer emails and service requests
• Enter, track, monitor, and coordinate customer order delivery requirements
• Analyze customer spare parts inquiries and facilitate responses to resolve delivery problems
• Advise customers regarding order status, changes, or improvements
• Manage multiple orders and research data to identify trends or issues regarding specific customers
• Support Customer Program Managers by maintaining reports and managing customer expectations

Requirements

• 1+ years of experience in customer service or a support organization
• 1+ years of experience interfacing with external customers and responding to support requests
• 1+ years of experience with Microsoft Office Products (Outlook, PowerPoint, Excel, and Word)
• Knowledge of basic supply chain principles
• Ability to work flexible shifts, including evenings, weekends, and/or midnight shifts

Preferred Qualifications

• 1+ years of experience in the aerospace industry
• 1+ years of experience with SAP in support of supply chain functions
• 1+ years of experience with Customer Relationship Management (CRM) tools and processes
• Experience working with supply chain strategies such as inventory reduction or lead-time reduction
• Ability to work independently and collaboratively within a cross-functional team

About the Company

The Boeing Company is a global leader in aerospace, with teammates in more than 65 countries contributing to commercial airplanes, space, defense, and sustainability. Boeing Global Services provides essential support to ensure the world stays flying safely and efficiently.