Supervisor, Patient Solutions

Responsibilities

• Supervise and coordinate activities of workers providing Patient Solutions customer support services
• Interview, hire, train, and manage employee performance
• Monitor productivity and call center results to ensure attainment of revenue goals
• Monitor service calls for technical accuracy and policy conformity
• Determine work procedures, prepare schedules, and expedite workflow
• Resolve customer complaints and employee grievances
• Prepare composite reports from individual reports provided by direct reports

Requirements

• Bachelor's Degree or equivalent combination of education and experience
• Understanding of Major Medical & Pharmacy Benefit Coverage
• 2 to 3 years of experience leading a team in a call center environment

Preferred Qualifications

• 2 to 3 years of reimbursement or patient services experience

Benefits

• Competitive pay structure
• Matching 401(k) with immediate vesting
• Medical, dental, vision, life, & short-term disability insurance

About the Company

AssistRx has engineered the perfect blend of technology and talent to provide life sciences companies with an efficient solution to improve patient uptake, visibility and outcomes.