Supervisor, Operations

Responsibilities

• Oversee day-to-day operations of a concierge emergency facility
• Supervise clinic staff including Front Desk Coordinators, Patient Care Associates, Radiology Techs, and Lab Specialists
• Manage front desk responsibilities and patient check-ins based on seasonal demand
• Oversee workflows for the front desk, lab, radiology, and general patient flow
• Act as the primary point of contact for patient or employee concerns
• Maintain site inventory in partnership with Nursing leadership
• Create staff schedules, complete bi-weekly payroll, and reconcile timecards
• Train staff on new company policies and lead team meetings
• Manage vendor relationships and negotiate cost-effective contracts

Requirements

• Bachelor's degree and Medical Assistant certificate
• 3+ years of professional experience, preferably in healthcare or a startup
• 1+ year of previous leadership experience
• Excellent written and verbal communication skills
• Ability to work under pressure and handle confidential medical information
• Experience interfacing with high-profile clientele and senior executives

About the Company

Sollis Health is the first and only medical membership that’s on-demand 24/7, 365. We provide unparalleled concierge care with immediate access to ER-trained medical teams, on-site labs, and imaging across multiple locations including Manhattan, the Hamptons, Los Angeles, South Florida, and San Francisco.