Supervisor, Operations

Responsibilities

• Oversee day-to-day operations of a concierge emergency facility
• Supervise clinic staff including Front Desk Coordinators, Patient Care Associates, Radiology Techs, and Lab Specialists
• Manage front desk responsibilities, including patient check-in and administrative duties
• Oversee workflows for the front desk, lab, radiology, and general patient flow
• Act as the primary point of contact for patient or employee concerns
• Maintain site inventory in partnership with Nursing leadership
• Create staff schedules, complete bi-weekly payroll, and reconcile timecards
• Train staff on new company policies and lead team meetings
• Manage vendor relationships and negotiate cost-effective contracts

Requirements

• Bachelor's degree required
• Medical Assistant certificate required
• 3+ years of relevant professional experience, preferably in healthcare or a startup
• 1+ year of previous leadership experience
• Excellent written and verbal communication skills
• Ability to handle confidential medical information with discretion
• Experience interfacing with high-profile clientele and senior executives

About the Company

Sollis Health is the first and only medical membership that’s on-demand 24/7, 365. We provide members with immediate access to ER-trained medical teams, on-site labs and imaging, and expedited specialist appointments through unparalleled concierge care.