Supervisor, Field Operations

Responsibilities

• Manage daily operations of outside and inside plant network services and technicians
• Oversee installation and maintenance of residential, business, and central office services
• Serve as the primary point of contact for contractors regarding construction and maintenance
• Train, coach, and develop employees on new processes, quality standards, and safety
• Lead a team of technicians to meet attendance and performance standards
• Collaborate with the union to maintain a productive working relationship
• Represent the company with customers and governmental agencies

Requirements

• Bachelor's degree or equivalent education and experience
• 4+ years of experience managing teams within a telecom technical environment
• Experience with employee development, coaching, and mentoring in a union environment
• Proficiency in Outlook, Excel, Word, and legacy systems
• Working knowledge of telecommunication splicing, construction, and installation processes
• Ability to prioritize multiple projects and work under pressure with minimal supervision

Preferred Qualifications

• 2+ years of experience managing teams within a telecom technical environment
• 2+ years of experience with installation, maintenance, and repair of POTS and HSI

About the Company

Brightspeed is reimagining connectivity by providing fast, reliable internet through the upgrade of copper to fiber optic technologies across the Midwest and South.