Supervisor, Enterprise Service Integration

Responsibilities

• Provide leadership and technical guidance to service engineering staff, overseeing day-to-day laboratory equipment maintenance and repairs.
• Serve as the primary point of contact for service engineers, conducting routine check-ins and managing workload coverage.
• Oversee the quality of mechanical work performed and ensure all documentation adheres to Good Documentation Practices (GDP).
• Commission new laboratory equipment, including centrifuges, liquid handling robots, and shakers, and perform instrument installations and qualifications.
• Manage staff performance through coaching, conducting performance reviews, and supporting employee engagement initiatives.
• Coordinate with technical service teams to improve company processes, technical documentation, and training methodologies.
• Monitor and respond to incoming support requests from cross-functional teams to ensure timely resolution.

Requirements

• Bachelor's degree in Engineering, Technology, Molecular Biology, Electronics, or a related field.
• 5+ years of experience in service engineering or a related industry.
• 3+ years of experience supporting the administration or execution of a service program.
• 2+ years of experience leading or directing people or project teams.
• Proficiency in Microsoft Office programs (Word, Excel, PowerPoint).
• Ability to travel up to 25% of the time, including potential overnight or weekend travel.

Preferred Qualifications

• 4+ years of experience leading and directing people or project teams.
• Experience with Next-Generation Sequencing (NGS) or digital pathology imaging.
• Experience maintaining histology equipment or automation equipment.
• Demonstrated mechanical aptitude for repairing complex laboratory equipment like liquid handling robots.
• Working knowledge of clinical laboratory service operations.

Benefits

• Paid time off including vacation, holidays, volunteering, and personal time.
• Paid leave for parents and caregivers.
• Retirement savings plan.
• Comprehensive health benefits including medical, prescription drug, dental, and vision coverage.
• Wellness support.

About the Company

Exact Sciences is dedicated to changing how the world prevents, detects, and guides treatment for cancer. We provide patients and clinicians with the clarity needed to make confident decisions, helping to eradicate cancer through early detection and personalized treatment.