Supervisor de Televendas

About the Company

#TeamDecolar is a group of great professionals dedicated to creating the best experiences so that travel enriches people's lives. We are the most important travel platform in Latin America, solving complex problems and developing new technology-based solutions.

Responsibilities

• Lead, motivate, and develop a team of approximately 15 in-house sales consultants
• Ensure achievement of commercial goals and manage approximately 28 daily performance KPIs (conversion, TMA, quality, revenue, etc.)
• Critically analyze commercial strategies and customer behavior to identify bottlenecks and sales opportunities
• Map main contact reasons and propose continuous improvements in commercial approach processes
• Drive the sale of specific products
• Maintain a high-energy, high-performance environment balancing results management with respect for people

Requirements

• Completed Higher Education
• Solid experience as a Sales Supervisor
• Proven experience in Call Center / Active or Inbound Telemarketing sales operations
• Success history in managing teams focused on aggressive sales targets
• Full availability to work on a 6x1 scale (including Saturdays, Sundays, and holidays) with flexible shifts (morning, afternoon, and night)
• Multiskill profile: resilience, adaptability, and ability to make quick decisions under pressure