Posted 6 hours ago
Supervisor de Soluciones al Cliente
EstafetaSupervisor de Soluciones al Cliente
Perks & benefits
Commission
Requirements
Preparatoria, 1 año en Atención a Clientes, Paquetería Office, Manejo de KPIs
Skills
customer serviceMicrosoft Office
About the role
Responsibilities
- Coordinate and supervise the Customer Solutions team in the Querétaro region.
- Ensure timely and efficient response to service reports, including damages, thefts, international services, and LTL.
- Manage and supervise assigned personnel, promoting teamwork and goal achievement.
- Organize operational activities and team training.
- Present Key Performance Indicators (KPIs) and executive presentations to regional and national management.
- Use Excel for data processing and metric tracking.
- Collaborate across company departments to implement effective solutions and improve customer experience.
- Guarantee compliance with quality standards and established response times.
Requirements
- Minimum education: High School (Preparatoria).
- At least 1 year of experience in Customer Service.
- Proficiency in Microsoft Office (Excel and PowerPoint).
- Experience managing and analyzing KPIs.
Benefits
- Competitive salary.
- Variable compensation scheme.
- Benefits exceeding legal requirements (Prestaciones superiores de ley).
- Career development plan within the company.
About the Company
Estafeta is a leading logistics company dedicated to providing efficient shipping and delivery solutions.
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Estafeta · Querétaro
