Supervisor

Responsibilities

• Manage the day to day operations of the unit
• Supervise staff, including tracking and assigning tasks, conducting training, and providing guidance
• Develop, document, and implement internal systems, policies, and procedures
• Perform mathematical computations for processing payments and completing close outs
• Check records for accuracy and conformity with established policy
• Conduct intake of applications and perform related research
• Collaborate with Division Leadership to manage special projects, including new license categories
• Coordinate and schedule meetings with external and internal stakeholders
• Conduct complex system searches and ensure data entry quality assurance
• Assess staff performance and provide feedback
• Compile data to identify productivity and categorical trends

Requirements

• High school diploma or equivalent
• One year of satisfactory clerical experience
• Ability to type at least 20 words per minute

Preferred Qualifications

• Significant experience with mediation and reconciliation
• Understanding of intake and processing procedures

About the Company

The NYC Department of Consumer and Worker Protection (DCWP) is the nation’s leading municipal enforcement agency charged with delivering economic justice. DCWP leverages its authority to bring New Yorkers real economic relief and protect them from predatory, deceptive, and unfair practices.