Supervisor

Responsibilities

• Review and process DOHMH license applications and relevant information
• Manage day-to-day operations of the intake unit
• Supervise staff, track and assign tasks, and provide training and guidance
• Develop and implement internal systems, policies, and procedures
• Perform mathematical computations for processing payments and close outs
• Conduct complex system searches and ensure data entry quality assurance
• Assess staff performance and provide feedback
• Assist applicants with interagency communication and outreach
• Handle telephone calls, emails, and written correspondence

Requirements

• High school diploma or equivalent
• One year of satisfactory clerical experience
• Ability to type at least 20 words per minute

About the Company

The NYC Department of Consumer and Worker Protection (DCWP) is the nation’s leading municipal enforcement agency charged with delivering economic justice. DCWP leverages its authority to bring New Yorkers real economic relief and protect them from predatory, deceptive, and unfair practices.