Supervisor

Responsibilities

• Lead, mentor, and energize the sales team to deliver high-value, exceptional luxury service.
• Coach associates in real-time to improve selling techniques, boost confidence, and drive conversion and KPIs.
• Oversee daily floor operations, ensuring seamless customer flow and high standards of service.
• Foster collaboration between sales associates, stock teams, and operations to maintain a high-performing environment.
• Manage complex customer concerns with professionalism and empathy.
• Support store management with operational tasks, including opening/closing procedures and promotional authorizations.
• Drive the in-store digital experience using available technology to enhance client service.

Requirements

• 1-2 years of previous supervisory or management experience in a retail sales environment.
• Advanced knowledge of POS systems.
• Proficiency with Apple mobile devices and digital tools.
• Ability to lead by example and step into client interactions to deliver premium brand experiences.

About the Company

Burberry is a purposeful, values-driven luxury brand founded in 1856. We believe creativity opens spaces and aim to unlock the power of imagination to push boundaries for our people, customers, and communities. We are committed to creating the next generation of sustainable luxury and driving industry change.