Supervisor Branch Operations

Responsibilities

• Lead, coach, and develop Customer Service Representatives
• Manage weekly shipping and fulfillment planning activities
• Oversee branch inventory administration and accuracy
• Approve purchase orders and manage local purchasing compliance
• Manage shipment confirmation, invoicing, and documentation within ERP
• Oversee daily cash handling activities and bank deposits
• Ensure CRM documentation for all customer interactions and decisions
• Act as the primary escalation point for customer service and operational issues
• Drive continuous improvement and safety compliance initiatives

Requirements

• 3–5 years of experience in branch operations, customer service leadership, or distribution management
• Proven experience leading and developing employees
• Proficiency with ERP and CRM systems
• Strong organizational, planning, and problem-solving skills
• Working knowledge of inventory, purchasing, and invoicing processes
• Excellent communication and conflict-resolution abilities

About the Company

Cornerstone Building Brands is a leading manufacturer of exterior building products for residential and low-rise non-residential buildings in North America. Through brands like Mitten, we provide premium exterior building solutions including vinyl siding, metal roofing, and accessories to architects, builders, and installers.