Supervisor, Authentication

Responsibilities

• Manage day-to-day operations, quality control, and supervision of the Authentication team
• Execute and track operational goals, including troubleshooting performance issues related to Cost Per Order (CPO)
• Foster a culture of safety, teamwork, and continuous learning while ensuring SLA compliance
• Lead people management efforts, including coaching, performance management, and training
• Work cross-functionally to drive quality control expectations and act as the last line of defense for order issues
• Support the team through scheduling, daily check-ins, and active communication via Slack

Requirements

• 2+ years of supervisory or leadership experience with a background in product authentication
• Knowledge of and passion for sneakers and apparel, including industry trends
• Strong attention to detail, problem-solving, and decision-making skills
• Ability to lift and move boxes up to 35 pounds
• Willingness to work in a dynamic warehouse environment
• Availability to work extended hours, including weekends and holidays, during peak business periods

About the Company

GOAT Group represents the leading platforms for authentic sneakers, apparel, and accessories. Operating four distinct brands—GOAT, Flight Club, Grailed, and alias—GOAT Group has a global community of more than 60 million members across 170 countries.