Supervising Court Representative

Responsibilities

• Manage shift operations including delegation of tasks, workload balancing, and strategic deployment of staff
• Serve as first point of escalation for Court Representatives to resolve conflicts and address questions
• Provide direct supervision and leadership to Court Representatives during assigned shifts
• Provide on-the-record responses to the court for challenging cases and high-risk participants
• Review and ensure data quality of screening forms, emails, court documents, and database entries
• Identify and address errors, discrepancies, and documentation gaps
• Foster teamwork and maintain staff morale during high-volume periods
• Maintain professional relationships with defense attorneys, prosecutors, judges, and court officers
• Conduct real-time performance monitoring, coaching, and feedback for staff
• Assist in onboarding, mentoring, and training Court Representatives

Requirements

• Bachelor’s degree with relevant court or advocacy experience
• Proficiency in Microsoft Office (Word, Excel, PowerPoint, Teams)
• Ability to work evening and weekend hours (5PM-1AM, Sunday-Thursday)
• Strong communication and interpersonal skills
• Detail-oriented with high accuracy in paperwork completion
• Ability to work in-person 5 days a week in Queens, NY

Preferred Qualifications

• 3+ years of experience as a Court Representative
• Demonstrated leadership experience in fast-paced, high-pressure environments
• Comprehensive knowledge of Supervised Release policies and NYS bail reform statutes
• Bilingual fluency in Spanish and English

Benefits

• Health, dental, and vision insurance
• Comprehensive mental health and wellness (EAP) plan
• Four weeks’ vacation
• Paid holidays
• Retirement plan with employer matching contributions
• Professional learning and development opportunities

About the Company

The New York City Criminal Justice Agency (CJA) is a not-for-profit service and research organization that operates in partnership with the New York City Mayor’s Office of Criminal Justice to reduce jail overcrowding and unnecessary detention.