Subscriber Manager

Responsibilities

• Own the subscriber experience across customer support, retention initiatives, community engagement, and subscription operations for The Flow Trip
• Create and manage a consistent monthly subscriber communication schedule while maintaining the brand tone and voice
• Serve as the primary point of contact for all customer service inquiries, including fulfillment, shipping, and operational support
• Act as a liaison between the community and the Studio Team to communicate trends and feedback
• Strategize on subscription management improvements, research experience enhancements, and track growth and retention metrics
• Identify and resolve backend technical issues by partnering with the web team across platforms like WooCommerce, Shopify, and Mailchimp
• Update the website to reflect accurate communication, timelines, and evolving product listings

Requirements

• 1–3 years of experience in customer service and community engagement
• Bachelor’s degree in a related field or equivalent experience
• Proficiency in e-commerce platforms such as Shopify or WooCommerce
• Proficiency in Mailchimp and other communication tools
• Strong experience using Google Workspace, including Google Sheets and Typeform
• Ability to maintain a consistent brand tone and voice across all communication channels
• Highly organized, self-driven, and empathetic with a service-oriented mindset

Benefits

• Comprehensive medical, dental, vision, disability, and life insurance
• Paid time off and 13 paid holidays
• 401(k) retirement plan
• Healthcare and Dependent Care Flexible Spending Accounts (FSAs)
• Access to HSA-compatible plans and pre-tax commuter benefits
• Employee Assistance Program (EAP) including free therapy and wellness offerings

About the Company

Flow is reimagining what it means to live, work, and connect. We are a brand, technology platform, and operations ecosystem spanning condominiums, hotels, multifamily residences, and office spaces. Our mission is to create vibrant, human-centered communities where life, work, creativity, and play come together in one place.